Frequently Asked Questions
Your privacy is important at New South. The
following questions and answers are designed to inform you
generally of the types of information we collect and under
what circumstances that information is shared. Click
here for our Privacy Notice, please e-mail
us or write to Privacy Department, c/o New South Federal Savings
Bank, 210 Automation Way, Birmingham, Alabama 35210, and we
will mail a copy to you.
The New South family of companies includes New
South Federal Savings Bank and mortgage bankers such as DPH
Mortgage, Ltd. and Oxxford Mortgage, LLC, as well as insurance
agencies, and retailers. For a complete list of New South
affiliates, click on Affiliates
or write to Privacy Department, c/o New South Federal Savings
Bank, 210 Automation Way, Birmingham, Alabama 35210.
1. What is your Web Site Privacy Policy?
2. What information do you collect about me?
3. What employees have access to my information?
4. Is my information shared within the New South
family of companies?
5. Is my information shared with other companies?
6. Do you share my medical or health information?
7. What if I am a former customer?
8. How do you keep my information
confidential?
9. What steps can I take to prevent
identity theft?
Web Site Privacy Policy
[1] Our bank respects your privacy. Through
our Web site, we strive to provide valuable information to you about
how we may serve you. Whether you are a valued existing customer
or someone shopping for new bank services, we hope our site answers
your questions about our products and services, locations, and hours.
[2] We do not gather information on individual
users on our Web site. We do collect and store information about
the name of the domain from which you access the Internet, such
as Compuserve.com or att.net, the date and time you access our site,
and the Internet address of the Web site from which you linked to
us. Other than that, we collect information on visitors only in
aggregate and use it for internal review purposes only. This information
simply enables us to tell which areas of the site are of most interest
to our users, which avenues of the site promotion are most effective,
and when peak usage times are.
[3] Our Web site does not require you to disclose
any personally identifying information. If however, you choose to
contact us via e-mail, please keep in mind that your e-mail address,
and any other information your e-mail header shows about you, such
as your name or organization, will be revealed to us in the e-mail.
We pledge, however, that when you communicate with us via e-mail,
we will use your e-mail information only for the specific purpose
of responding to your comments or questions. Your e-mail address
will not be sold, nor will it be shared with others outside the
bank unless we are compelled to do so by law.
[4] We reserve the right to change this policy
at any time by posting a new privacy policy.
Thank you.
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Customer Privacy Policy FAQ
Q. What information do you collect about me?
A. We collect and use many types of information
in order to service your existing accounts and to find out how we
can better assist you with your lending and deposit needs. This
may include information that would also be available from public
sources, such as a listed telephone number or information contained
in county real estate records, and may also include the following
types of routine non-public information:
• Information that you provide on applications
or other forms (such as your social security number, income, assets,
and debts);
• Information about your transactions with
New South companies or others (such as account balance, account
usage, and payment history);
• Information we receive from a consumer reporting
agency or other creditors (such as your creditworthiness or credit
history);
• Information from other outside sources regarding
their employment, credit or other relationship with you (such as
your employment history, loan, or credit card balances, or your
property insurance coverage);
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Q. What employees have access to my information?
A. Keeping customer information secure is one of
our most important responsibilities. We therefore limit access to
your information to those employees who need to know that information
in order to provide products and services to you or to service or
maintain the products and services you use. All of our employees
are bound by a code of ethics requiring confidential treatment of
customer information and are subject to disciplinary action if they
fail to follow this code.
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Q. Is my information shared within the New South
family of companies?
A. New South affiliates include financial
service providers, such as bankers and insurance agents, and
non-financial companies, such as retailers. (For a complete
list of New South affiliates, click on Affiliates or write
to Privacy Department, c/o New South Federal Savings Bank,
210 Automation Way, Birmingham, Alabama 35210.) The Fair Credit
Reporting Act permits New South family companies to share
experience information, such as your account balance and payment
history, and transaction information, such as the type of
insurance policy that you have. Unless you request us to do
so, we will not share your information with our affiliates
for marketing purposes. Our affiliates may, however, obtain
your name and address from other sources and send marketing
solicitations to you about their products and services.
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Q. Is my information shared with other companies?
A. Your information may be shared with other companies
where permitted or required by law. The types of sharing permitted
or required by law include the following:
• We want to provide you with the best services
and products available and we may enter into agreements with carefully
selected companies or service providers to assist us in doing so.
For example, we may enter into agreements with other financial institutions
to expand the financial products or services we can offer you. We
also contract with specialized firms to service and administer some
of our products and services. All of these companies act on our
behalf and are contractually obligated to keep confidential the
information that we provide to them and to use the information only
for the authorized purposes intended.
• Your customer information may also be disclosed
as necessary to process a transaction requested, initiated, or authorized
by you. For example, by providing funds verification or loan payoff
information. We may also share your information with a bank-approved
appraiser or attorney in order to facilitate your loan requests.
• We may share your credit information
with credit bureaus and similar organizations and as otherwise permitted
by law.
• We may share your information in response to
a valid court order or subpoena.
• We may share your information at your request.
You should also know that third parties may have access
to information related to you that has been obtained independently
from us (for example, through credit reporting agencies or public
real estate records). Solicitations or mailings based on this information
are not within our control.
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Q. Do you share my medical or health information?
A. Any medical or health information that you provide
to us is carefully safeguarded. We will not share medical
or health information within our family of companies, except
to process transactions or to provide services that you have
requested or initiated. Unless required by law, we will not
share this information with non-affiliated third parties.
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Q. What if I am a former customer?
A. Our privacy policies and practices continue
to cover all of your closed and inactive accounts.
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Q. How do you keep my information confidential?
A. Protecting your information is important at
New South. We follow strict information security procedures designed
to keep your information confidential and we maintain physical,
electronic, and procedural safeguards that comply with federal standards.
Only those employees who need the information in order to provide
products or services to you are allowed access to your information.
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Q. What steps can I take to prevent identity
theft?
A. In addition to safeguarding your check book,
savings pass book, credit cards, and driver's license or other means
of identification:
• Never give your social security number or
account numbers to anyone over the phone unless you initiated the
call and know who you are talking to.
• Review all of your account and credit card
statements as soon as you receive them. If a statement contains
any suspicious transaction, investigate the matter immediately.
• Shred or tear up receipts, old account statements,
unused credit card offers, and any other papers containing your
social security number or account numbers before throwing them away.
• Order copies of your credit report periodically
and review your information for accuracy. You can obtain a copy
of your credit report for a small fee from a credit bureau. The
three major credit bureaus are: Equifax (800-685-1111 or www.equifax.com);
Experian (888-397-3742 or www.experian.com/experian_us.html);
and TransUnion (800-916-8800 or
www.transunion.com).
• Keep your PINs and computer passwords confidential
and change them often. Maintain your PINs and passwords in a safe
place rather than carrying them with you.
• Drop out-going mail in a secure United States
Postal Service collection box, rather than placing it in your home
mail box.
• When ordering on-line, use a secure server.
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